Support Packages
Receive support from data protection and deduplication experts. Our SUPPORT PLANS offers various levels of service so you can get the help you need
Features
Support
Access Support Team
Priority Support Tickets
Response Time
Free Inital Setup Tech Support
Proactive Feature Notification
Additional Support
Pre-Compiled Binaries
Installation on Linux (Excluding SUSE) & Windows
Certified to Scale to 1PB
Veritas NetBackup Integration
Cloud RAID - Instand DR for Recovery
Upgrades
Patches & Major Releases
Encryption (AES 256-CBC)
Spooling for Bandwidth Control
Cloud Support
Clustering - (Charge at 15% per node)
Product Training
License Only
Forums only & knowledge base
Forums only
2 Hours
$200 per hour
(Minimum 2 hours)
Fee
(20% of current license cost)
Optional - request quote
Optional
Basic
Email & knowledge base
No - limit 24 tickets/yr
(Does not carry over)
48 Hours
4 Hours
Annual
$200 per hour
(Minimum 2 hours)
Optional - request quote
Optional
Advanced
Priority email & knowledge base
Yes - limit 48 tickets/yr
(Does not carry over)
24 Hours
6 Hours
Semi-annual
$200 per hour
(Minimum 2 hours)
Optional - request quote
Optional
Enterprise
Phone access, email & knowledge base
Phone & email
Yes - limit 96 tickets/yr
(Does not carry over)
4 Hours
8 Hours
Quarterly
$200 per hour
(Minimum 2 hours)
Optional - request quote
Optional