359 Terry Fox Dr, ON, Canada
info@polarkey.com

 

Support Packages

Receive support from data protection and deduplication experts. Our SUPPORT PLANS offers various levels of service so you can get the help you need

 

 


Features

Support

Access Support Team

Priority Support Tickets

Response Time

Free Inital Setup Tech Support

Proactive Feature Notification

Additional Support

Pre-Compiled Binaries

Installation on Linux (Excluding SUSE) & Windows

Certified to Scale to 1PB

Veritas NetBackup Integration

Cloud RAID - Instand DR for Recovery

Upgrades

Patches & Major Releases

Encryption (AES 256-CBC)

Spooling for Bandwidth Control

Cloud Support

Clustering - (Charge at 15% per node)

Product Training


License Only

Forums only & knowledge base

Forums only

2 Hours

$200 per hour

(Minimum 2 hours)

Fee

(20% of current license cost)

Optional - request quote

Optional

Basic

Email & knowledge base

Email

No - limit 24 tickets/yr

(Does not carry over)

48 Hours

4 Hours

Annual

$200 per hour

(Minimum 2 hours)

Optional - request quote

Optional

Advanced

Priority email & knowledge base

Email

Yes - limit 48 tickets/yr

(Does not carry over)

24 Hours

6 Hours

Semi-annual

$200 per hour

(Minimum 2 hours)

Optional - request quote

Optional

Enterprise

Phone access, email & knowledge base

Phone & email

Yes - limit 96 tickets/yr

(Does not carry over)

4 Hours

8 Hours

Quarterly

$200 per hour

(Minimum 2 hours)

Optional - request quote

Optional

 

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